NYC HEAP has a Crisis Intervention Team—call 311, say “HEAP emergency,” and HRA caseworker visits same day if shut-off is <7 days. My cousin in the Bronx got $580 credited in 48 hours. Need Con Ed red bill, lease, and ID. The site links to 311 script: https://www.utilityassistance.org/ny/heap-ny/ – choose “NYC crisis.” HRA faxes guarantee to Con Ed; power stays on. Regular benefit still processes separately.
NYC HEAP has a Crisis Intervention Team—call 311, say “HEAP emergency,” and HRA caseworker visits same day if shut-off is <7 days. My cousin in the Bronx got $580 credited in 48 hours. Need Con Ed red bill, lease, and ID. The site links to 311 script: https://www.utilityassistance.org/ny/heap-ny/ – choose “NYC crisis.” HRA faxes guarantee to Con Ed; power stays on. Regular benefit still processes separately.